Return Policy

RETURN POLICY

Having second thoughts about your purchase? No worries. Just contact us within 14 days of receiving your order and let us know what's up. We're happy to offer a refund or store credit depending on the circumstances.

To be eligible for a return, your item must be unused and in the same condition that you received it.


ITEMS INELIGIBLE FOR RETURN

We are unable to accept returns on the following:

  • Clearance items (unless damaged or defective)
  • Gift cards or store credit that was previously issued
  • Personalized items including but not limited to engraved jewelry
  • Items marked “Non-Returnable” on the sale page 
  • Items purchased as part of a set (unless all items are returned)
  • Items you have already assembled or consumed 
  • Intimate items such as swimwear or undergarments
  • Health and personal care items such as toothbrushes or cosmetics
  • Perishable items such as food, flowers or magazines
  • Downloadable software products
  • Hazardous goods

Unfortunately we are not able to offer returns or exchanges on items that were delivered to you more than 14 days ago.


DAMAGED ITEMS

Occasionally items may get damaged in transit. If an item is being returned because it is damaged or otherwise defective, we ask that you provide photo or video documentation of said damage or defect so that we can properly communicate the issue to our fulfilment center. 

Please do not send your purchase back to the manufacturer.

Our policy with respect to a product that was damaged in transit is to send you a new one.  However, if the item itself is defective, we will gladly you offer you a refund or store credit.



REFUNDS

Eligible refunds will result in a credit being automatically applied to your credit card or original method of payment. Alternatively, you may be issued store credit in lieu of a refund - just let us know if that's what you would prefer.


LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.  Please be patient and keep in mind that we have no control over processing time duration.

If you’ve done all of the above and you still have not received your refund yet, please contact us.


SHIPPING

To return your product, you should mail the item to Fancier Living. Please contact us first so that we can work with you and, if necessary, provide you with the appropriate shipping address.

Please be advised that our head office is located in Canada. You will be responsible for paying for your own shipping costs for returned items. Shipping costs are non-refundable.